FAQ

Frequently Asked Questions

General Questions

What does IceCube Grillz sell?

IceCube Grillz offers custom grillz, solid gold/silver grillz, diamond grillz, moissanite jewelry, chains, bracelets, earrings, and pendants.

Are your grillz custom made?

Yes. Our grillz are custom made based on your teeth impression to provide a better fit and finish.

Where are you located?

We are located in Brampton, Ontario, Canada. Visits are available by appointment only.

Custom Grillz Process

How does the custom grillz process work?

After you place your order, we send you a mould kit. You take your teeth impression using the kit and send it back to us. Once we receive your impression, we start creating your custom grillz and ship the finished product back to you.

Do I need to visit your store for custom grillz?

No, you can order online using our mould kit process. If you prefer in-person help, you can book an appointment.

What happens after I send back my mould kit?

Once we receive your impression, our team reviews it and begins production. If there is any issue with the impression, we will contact you.

What if I make a mistake with the mould kit?

If the impression is not clear or usable, our team will contact you with the next steps. In some cases, a new mould kit may be required.

Products & Materials

What materials are used for your grillz?

Our product details may include materials such as 925 sterling silver, gold plating, and custom diamond or moissanite options depending on the product selected.

Do you offer gold, silver, and diamond grillz?

Yes, we offer solid gold/silver grillz, custom diamond grillz, and other jewelry options.

Are the grillz permanent?

No, our grillz are removable custom-fit pieces unless clearly stated otherwise.

Can I choose the color of my grillz?

Yes, available options may include yellow gold, white gold, rose gold, or silver depending on the product.

Fit & Comfort

Will the grillz fit my teeth?

Our custom grillz are made using your teeth impression, which helps create a more accurate fit.

Are grillz comfortable to wear?

Custom grillz are designed to fit your teeth, but it may take a little time to get used to wearing them.

Can I eat or sleep with grillz on?

We do not recommend eating, sleeping, or drinking anything other than water while wearing grillz. Remove them when not in use to keep them clean and maintain their condition.

Shipping & Delivery

How long does it take to receive my order?

Order time depends on the product type, mould kit return time, production schedule, and shipping location. Custom pieces may take longer than ready-made jewelry.

Do you ship internationally?

Yes, we can ship to different locations. Shipping availability and delivery time may depend on your address.

Will I receive tracking information?

Yes, once your order is shipped, tracking details will be shared with you.

Returns, Exchanges & Refit

Can I return custom grillz?

Because custom grillz are made specifically for your teeth, they may not be eligible for standard returns. Please contact us if there is an issue with your order.

What if my grillz do not fit properly?

If there is a fitting issue, contact us with your order details and photos/videos if needed. Our team will review the issue and guide you on the next steps.

Can I cancel my order?

Order cancellation depends on whether production has started. Please contact us as soon as possible after placing the order.

Care Instructions

How do I clean my grillz?

Clean your grillz gently using a soft toothbrush and warm water. Dry them properly before storing.

How should I store my grillz?

Store your grillz in a clean, dry case when not in use. Avoid leaving them loose in pockets, bags, or wet areas.

Can I use chemicals to clean my grillz?

Avoid harsh chemicals, bleach, or strong cleaners. These may damage the finish or stones.

Appointments & Support

Can I book an appointment?

Yes, appointments are available for customers who need in-person assistance.

How can I contact IceCube Grillz?

You can contact us through the website contact form, phone, email, WhatsApp, or Instagram.

How quickly do you respond?

We try to respond as soon as possible during business hours.